Subject: Large Hot Coffee $1.94 Large Iced Coffee $2.39
Issue: It is July. It is hot and humid. I want a cup o' Joe on my way into the office. I am a huge dunkin donuts fan even tho the one near my house seems ALWAYS to be out of the bagel or the cream cheese choice I order. Today I looked to order ICED coffee because of the heat. It costs $.45 cents more for a little larger "see thru" cup that is filled with ice - so how much MORE coffee are you getting when you have all that ice?
What I say in my head: That is one expensive "see thru" cup. I wonder what happens if we all order the large hot coffee and a large coffee cup with ice and we mix it ourselves?
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2 comments:
This brings to mind my favorite "customer service" story. It was August, hot and I had just done 80 bags for a motorcoach group at the hotel. I wanted an iced coffee in the worst way...which is just how I got it :) I pulled into DD ordered and went to the window. When I got to the window, I was told that they didn't have any iced coffee. I was dumbfounded! They did have coffee, cream, sugar, and ice...I asked...but no iced coffee!!! Huh?!? Apparently, it is against DD rules to pour hot coffee over ice to make iced coffee. So, if they run out of what they have brewed and chilled, they are out of iced coffee.
Maybe it's the brewing & cooling that adds the .45 per cup and not the neato see-thru cups?!?
Are you kidding? Against policy to satisfy a customer with a work - around? Why am I not surprised!
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