Subject: Activation Fees?
Issue: I want to pay your company money so I can use your service. Let's say I want to add DSL to my all ready existing phone line, or digital cable to my current cable. So I want to pay your company more money each month to use your service.
What I say in my head: If you "waive" the activation fee, then it still means nothing to me, I am still giving your company more money. If you charge me an activation fee, I will be an unhappy customer forever.
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